Quality Management

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Quality management is fundamentally as effective as:

Your understanding of the project and commitment to achieving quality
Your communication of expectations and control of all aspects of quality – design, compliance, materials and workmanship
Your use of support available – people, resources, training
Your checking of the works progressively on and off site including submissions, prototypes, ITPs, defects, quality inspections
Your team taking action every day and keeping it on track all the way

The common factor for success across all aspects above is you.

The quality achieved is a reflection of your attitude, commitment and control.

This quick guide provides an overview of the tools available and what they do.

The following descriptions apply throughout the quick guide as per the Quality Management System Manual (Section1.1).

Role	Responsibilities
Client	Customer that has engaged the company to perform works under a contractual agreement, and any other subsequent customer post completion that engages with the company in relation to the performance of the works (including statutory warranties).
Operations Team	Senior Management Representatives appointed by the Managing Director responsible for supporting Construction Teams in all aspects of the business including Tendering, Design, Construction, Contract Administration, Project Finance, Quality, Work Health and Safety, Environmental.
Support Teams	Senior Management Representatives appointed by the Managing Director responsible for supporting Construction Teams in all aspects of the business including Tendering, Design, Construction, Contract Administration, Project Finance, Quality, Work Health and Safety, Environmental.
Construction Team	Individual Team within the organisation that is managed autonomously by a Team Leader and comprises Project Teams and various support staff to procure and deliver construction projects to alignment with the company strategic objectives.
Team Leader	Overall manager of a Construction Team and responsible for the procurement and delivery of projects undertaken by the team. The Team Leader is accountable for the performance of the team, upholding the company reputation, compliance to legislative requirements, and adherence to company standards through implementation of Hutchies’ Key Principles and the use of company systems.
Project Team	Team of resources allocated to a project by the Team Leader and may include Project Manager, Design Manager, Cost Planner, Project Engineer, Contract Administrator, Site Manager, Supervisor, HSE Advisor, Team Construction Manager, Team HSE Manager.
Project Manager	Overall manager on a construction project. Where a Project Manager is not assigned to a construction project the functions of the Project Manager are automatically allocated to the Contract Administrator to the extent determined by the Team Leader.

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Quality Introduction