Quality Introduction
- 2 Minutes to read
- Print
- PDF
Quality Introduction
- 2 Minutes to read
- Print
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
Quality management is the process of doing things that control the quality of the works Hutchies performs. We have a reputation of quality product and service, and it is imperative we maintain this.
It’s about:
- knowing the standard we need to achieve for compliance and performance
- understanding how the standards apply to each project
- identifying risks that may affect the intended quality
- identifying, developing and implementing resources and tools that ensure works are progressively checked to meet the intended quality outcomes
- making sure the documents used for construction are accurate and can be followed by everyone involved
- creating the time and environment necessary to undertake and check the works properly
- maintaining records of the process and the works as they are progressively completed and in a way that allows certainty of compliance and evidence of same as required in the future
- identifying works that are non-conforming or non-complying for replacement / rectification
- reviewing the effectiveness of quality management and ensuring improvements are made where required
Quality management requires you to consider:
- work to be performed (what we are doing)
- program (when things are to be done, who will do them and the time it will take)
- methodology (how things will be done)
- environment (where the things will be done)
- These activities have an impact on everything we do and the end result. Remember if you have any queries
Anyone can call anyone about anything at any time
— Scott Hutchinson, Chairman of Hutchies
There are many types of documents and tools that are used in quality management. It’s important to understand what they are and how / when they are used. Tools are only effective when used at the right time by the right people in the right way:
| Tool | Description |
|---|---|
| Program | Document the schedule of works to control an element (not drawings) |
| Schedules | Time-based lists of planned tasks |
| Contracts | Agreement detailing the responsibilities for each party |
| Project documentation | Principal project requirements (PPR), drawings, specifications, schedules |
| Plans | Document the plan to control an element (not drawings) |
| Meetings | Meetings are only effective with a chairperson and an agenda with clear objectives to facilitate discussions and record outcomes |
| Correspondence | RFIs, document transmittals, letters |
| Registers | Collate a list of items and critical information about them |
| QMS (Quality Management System) | Accredited system that documents the way Hutchies operates |
| Policy | Hutchies’ company policies (quality, safety, environment etc) which describe our expectations and commitments |
| Alerts | Used to communicate specific information on a topic, including Hutchies’ requirements where they exceed other written standards / codes etc |
| Handbooks | Reference document with topical information (also known as a bible at Hutchies) |
| Guides | Provides guidance on implementing controls on a topic |
| Quick Guides | Provide quick overview of the important things for a topic |
| ITPs | Inspection Test Plans are a list of items to check against what we are doing |
| Process | Guide to the sequence of tasks to achieve objectives |
| Procedures | Step by step instructions on what is required to be done for specific tasks |
| Manuals | A document giving detailed operational and maintenance procedures/information (eg Owners corp and owner’s manual) |
These documents help you manage many aspects for planning, controlling and recording quality, and are effective with your total ownership and pride in achieving a quality outcome. This is Hutchies’ expectation of you as a Hutchies’ company member.
Was this article helpful?